On Monday, February 23, 2004 11:44 PM
Jason Coltrin <[EMAIL PROTECTED]> wrote:
> Dear Sirs,
And Madams, hopefully...
> I think there are other important cron jobs that should be running as
> well as this may allow graphs. I don't have an OTRS system user
> currently - do I need to create one first?
Ouch - how did you really manage OTRS so far? Well, yes, a Linux system
might run having everything set to 777, but it's more safe to use a
specific user to operate on a server product. I believe no serious admin
to have his/her apache running as root these days, for example, whereas
in former days you'd encounter this case quite often...
> Create an OTRS group? And with which rights?
from INSTALL:
2. Create user:
------------
Add user:
---------
$shell: useradd -d /opt/otrs/ -c 'OTRS user' otrs
Add user to webserver group (if the webserver is not running with
OTRS user):
--------------------------------------------------------------------
---------
$shell: usermod -G nogroup otrs
(SuSE=nogroup, Red Hat=apache)
> Do I create copies of all the files in var/cron to a different, or
> same directory?
> What's the exact syntax for starting Cron.sh?
# Cron.sh {start|stop|restart} OTRS_USER
> Further, when running ./mkStats.pl I am returned:
> Can't locate GD.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib
Install the needed GD modules into your Perl. There are several ways to
do so. Using CPAN will always work, I presume, although choosing
available rpms or stuff might not be the badest idea around, at least if
your system is merely built from rpms or similar binary packages. But in
fact, it doesn't matter, really.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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