Thanks for the reply Robert! This is my GenericAgent.pm. All it SHOULD be doing is delete the tickets that I move in the queue "delete". Am I doing anything wrong?
Thanks for your help, Giordano ------------------------cut---------------------------------------------- # -- # Kernel/Config/GenericAgent.pm - config file of generic agent # Copyright (C) 2002-2003 Martin Edenhofer <[EMAIL PROTECTED]> # -- # $Id: GenericAgent.pm.dist,v 1.4 2003/02/08 15:12:56 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- package Kernel::Config::GenericAgent; use strict; use vars qw($VERSION @ISA @EXPORT %Jobs); require Exporter; @ISA = qw(Exporter); @EXPORT = qw(%Jobs); $VERSION = '$Revision: 1.4 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # ----------------------------------------------------------------------- # config options # ----------------------------------------------------------------------- %Jobs = ( # insert your jobs (see Kernel/Config/GenericAgent.pm.examples) 'delete' => { # get all tickets with this properties Queue => 'delete', States => ['open','new','closed successful'], Locks => ['unlock'], # new ticket properties (no option is required, use just the options # which should be changed!) New => { # DELETE! Delete => 1, }, }, ); # ----------------------------------------------------------------------- # end of config options # ----------------------------------------------------------------------- 1; ---------------------------cut------------------------------------------- -----Messaggio originale----- Da: Robert Kehl [mailto:[EMAIL PROTECTED] Inviato: luned� 23 febbraio 2004 20.05 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] Ticket Status "Removed" On Friday, February 20, 2004 11:59 AM Bianchi, Giordano <[EMAIL PROTECTED]> wrote: > Since I've upgraded to OTRS 1.2.1, i've been getting reports of > tickets being "removed" by the system automatically. I've looked at > the history of one of these tickets and it seems that the root > account changed the status of the ticket without any user > intervention. Did you change the ticket states in any way? Do you have an jobs running in GenericAgent performing the above? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
