On Wednesday, February 25, 2004 4:03 PM Reinhard en Partners <[EMAIL PROTECTED]> wrote: > We have customers mail us at an helpdesk e-mail > address and use pop tot retreive the correct message > to the corresponding queue. The new tickets are then > owned by root which is not that much a problem, but > nobody gets a notification that there is a new ticket. > How do we configure it to send a message to the people > that handle a particular queue when there is a new > ticket? Otherwise our helpdesk staff has to monitor > the queues themself all the time.
Assign the wanted queue to your CustomQueues, and enable the "New Ticket notification", both done in preferences: http://localhost/otrs/index.pl?Action=AgentPreferences This is a per-agent setting. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
