Thanks this did the trick, much obliged ;-)
--- Robert Kehl <[EMAIL PROTECTED]> wrote: > On Wednesday, February 25, 2004 4:03 PM > Reinhard en Partners > <[EMAIL PROTECTED]> wrote: > > We have customers mail us at an helpdesk e-mail > > address and use pop tot retreive the correct > message > > to the corresponding queue. The new tickets are > then > > owned by root which is not that much a problem, > but > > nobody gets a notification that there is a new > ticket. > > How do we configure it to send a message to the > people > > that handle a particular queue when there is a new > > ticket? Otherwise our helpdesk staff has to > monitor > > the queues themself all the time. > > Assign the wanted queue to your CustomQueues, and > enable the "New Ticket > notification", both done in preferences: > http://localhost/otrs/index.pl?Action=AgentPreferences > > This is a per-agent setting. > > hth, > > Robert Kehl > > -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: > 61352 Bad Homburg > http://www.otrs.de/ :: Tel. +49 (0)6172 > 4832388 > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ __________________________________ Do you Yahoo!? Get better spam protection with Yahoo! Mail. http://antispam.yahoo.com/tools _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
