I am getting the same problem after upgrading to otrs 1.2.1 and I did follow the
backup procedure:
MySQL:
cat $OTRS_HOME/scripts/DBUpdate-to-1.2.mysql.sql | mysql -p -f -u
root otrs>From the system log: Thu Feb 26 17:00:03 2004 error OTRS-PM3-10 Can't process email with MessageID <<[EMAIL PROTECTED]>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/! Thu Feb 26 17:00:03 2004 error OTRS-PM3-10 Can't get ArticleID from INSERT! Regards, Thau. -----Original Message----- From: Robert Kehl [mailto:[EMAIL PROTECTED] Sent: Tuesday, 24 February 2004 8:33 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Ticket Status "Removed" On Tuesday, February 24, 2004 9:46 AM Bianchi, Giordano <[EMAIL PROTECTED]> wrote: > This is my GenericAgent.pm. All it SHOULD be doing is delete the > tickets that I move in the queue "delete". Am I doing anything wrong? No, your GA looks like it should. The state 'removed' gets assigned to a new ticket when the system couldn't insert the offending article into the database. You should then have an additional entry in your syslog (or log file, depends on your settings in Config.pm). It looks like this: "Can't process email with MessageID xyz! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/!"; I'd encourage you to file such a bug report, but beforehand I'd like you to rethink wether you followed the UPGRADING guide thoroughly. I can think of you having forgotten the DB updates, can this be? If you didn't, forget about the bug report and do this (from UPGRADING): *) Update the database changes with: MySQL: cat $OTRS_HOME/scripts/DBUpdate-to-1.2.mysql.sql | mysql -p -f -u root otrs PostgreSQL: cat $OTRS_HOME/scripts/DBUpdate-to-1.2.postgresql.sql | psql otrs (Don't worry about the error messages, you can update all previous version with this script and in the most cases your database has already the most changes!) hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 > > -----Messaggio originale----- > Da: Robert Kehl [mailto:[EMAIL PROTECTED] > Inviato: luned� 23 febbraio 2004 20.05 > A: User questions and discussions about OTRS. > Oggetto: Re: [otrs] Ticket Status "Removed" > > > On Friday, February 20, 2004 11:59 AM > Bianchi, Giordano <[EMAIL PROTECTED]> wrote: >> Since I've upgraded to OTRS 1.2.1, i've been getting reports of >> tickets being "removed" by the system automatically. I've looked at >> the history of one of these tickets and it seems that the root >> account changed the status of the ticket without any user >> intervention. > > Did you change the ticket states in any way? Do you have an jobs > running in GenericAgent performing the above? > > Regards, > > Robert Kehl -- Manchmal spreche ich zuviel. Lothar Matth�us _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
GenericAgent.pm
Description: GenericAgent.pm
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
