Hi Armin,
On Mon, Mar 01, 2004 at 08:30:30AM +0100, [EMAIL PROTECTED] wrote:
> > >But I have a lot of problems with the "new" tickets reminder, the
> number
> > >of "new" tickets IMHO is pure fantasy. Currently it says that I have
> two
> > >new tickets. When I click on this line, I can see no new tickets (no
> > >tickets at all). If I use the utilities and search for "new" tickets
> there
> > >are none.
> >
> > Are you sure that page isn't just cached in your browser? I have this
> > problem using the Safari browser (which has some caching bugs; it's not
> > an OTRS problem). Shift-Reload fixes it.
> >
> > Check the time displayed in the top-right of the page to make sure your
> > browser has a current copy of the page.
>
> Thanks for you reply, Robert.
>
> Unfortunately it's not the browser cache.
>
> Today I just moved some old messages (that were already closed) from the
> RAW-queue to the junk-queue.
> Suddenly OTRS told me, that I have 1 new message. When I click on the
> link, I can see nothing. If search for any "new" messages, there is none.
> Shift+reload -> still the same.
> Another computer with a "fresh" browser -> still 1 new message that I can
> not see.
That looks like an bug. What OTRs version do you use?
> Best regards,
> Armin
Martin Edenhofer
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