On Monday, March 08, 2004 3:12 PM
Timo Eckert <[EMAIL PROTECTED]> wrote:
> I want that our Customers get an notify-email with the ticket-number
> on an New Ticket.
>
> So, my Queue is called 'xyz-queue'.
>
> I Created a new eMail in the Admin-Module under 'Auto-Antworten'
> (sorry for german. I think this is Auto-Reply) and then i assigned
> the eMail under 'Auto-Antworten <-> Queues' to my queue 'xyz-queue'.
> If i write a new email to this queue, nothing happend.
>
> Is this broken, or have i to change my Config (Config.pm)?
At least it shouldn't be broken. Remember there are five different
Auto-Reply settings. What you're seeking for, is the first one, simply
called "auto reply". The type for this setting should therefore NOT be
"auto reply/new ticket" - this were the correct setting to send an
Auto-Reply to someone who has posted a follow-up.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
--
Meine erste G�stin wird Caroline Beil sein
Barabara Sch�neberger in Bayern3
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