Robert Kehl wrote:
On Monday, March 08, 2004 3:12 PM
Timo Eckert <[EMAIL PROTECTED]> wrote:
I want that our Customers get an notify-email with the ticket-number on an New Ticket.
So, my Queue is called 'xyz-queue'.
I Created a new eMail in the Admin-Module under 'Auto-Antworten' (sorry for german. I think this is Auto-Reply) and then i assigned the eMail under 'Auto-Antworten <-> Queues' to my queue 'xyz-queue'. If i write a new email to this queue, nothing happend.
Is this broken, or have i to change my Config (Config.pm)?
At least it shouldn't be broken. Remember there are five different Auto-Reply settings. What you're seeking for, is the first one, simply called "auto reply". The type for this setting should therefore NOT be "auto reply/new ticket" - this were the correct setting to send an Auto-Reply to someone who has posted a follow-up.
hth,
Robert Kehl
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
-- Meine erste G�stin wird Caroline Beil sein Barabara Sch�neberger in Bayern3
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
