On Tuesday, March 02, 2004 8:29 PM
Paul Stigaard <[EMAIL PROTECTED]> wrote:
>> reporting how many of each category of issue is handled weekly,
>> monthly and so on. It seems like it should be straight-forward
>> enough to generate a report based on what response or category was
>> chosen to associate with each ticket, and how many tickets received
>> any particular response within a given time period. However, the
>> only statistics generated that I can find are for agent performance,
>> not the issues themselves.
>>
>> Is this something that is addressed in OTRS 1.2?
No, sorry, we do not currently provide means from withtin OTRS to get
where you want to.
>> Is there maybe a different piece of software that others use for this
>> functionality, that can generate information based on what's in the
>> database?
Most people construct raw SQL queries for use in reporting tools mayber.
I can't tell you much about staistical report tools, but there must be
plenty out there.
>> Am I just not seeing something right in front of me?
Nope, we're lacking some statistical power...
hth,
Robert Kehl
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