On Wednesday, March 10, 2004 7:14 PM Paul Stigaard <[EMAIL PROTECTED]> wrote: >> Robert Kehl replied: >>> No, sorry, we do not currently provide means from withtin OTRS to >>> get where you want to. >> >> I've noticed references to different levels of importance on a >> 'to-do' list in the archives. Is this one of those "yeah, it would >> be nice but we have no priority on when to get to it" features, or >> is there any chance it's placed a little higher for future versions?
At current, we do not plan to heavily integrate statistical functionalities in OTRS in the next release. Sorry, maybe later. >>> Most people construct raw SQL queries for use in reporting tools >> Well, while I have some SQL, even MySQL, experience, I'm certainly >> no DBA. You needn't be. Search the lists archives for your wishes, you'll certainly find some hooks at least. SQL is not that difficult nor is the databse structure of OTRS. See: ftp://ftp.otrs.org/pub/otrs/misc/otrs-1.2-database.png for a start. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
