On Friday, February 27, 2004 7:53 PM
L. Mark Stone <[EMAIL PROTECTED]> wrote:
> Today we went to create a new ticket by using the "Compose Email"
> button from within OTRS, and we got an error "Can't write
> /opt/otrs/var/log/TicketCounter.log: Permission denied".
> Two questions:
> 1. What should the permissions on this log file be?
chmod 664 $OTRSDEST/var/log/TicketCounter.log
To prevent you from this in future, use SetPermissions.sh as follows
bin/SetPermissions.sh otrs wwwrun www wwwrun www
> 2. Any recommended "best practices" for monitoring OTRS via Nagios?
Sorry, not at current, but if you'd like to provide something later on,
it'd be fine.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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