On Mon, 2004-03-08 at 12:52, Robert Kehl wrote: > On Friday, February 27, 2004 7:53 PM > L. Mark Stone <[EMAIL PROTECTED]> wrote: > > Today we went to create a new ticket by using the "Compose Email" > > button from within OTRS, and we got an error "Can't write > > /opt/otrs/var/log/TicketCounter.log: Permission denied". > > > Two questions: > > 1. What should the permissions on this log file be? > > chmod 664 $OTRSDEST/var/log/TicketCounter.log > > To prevent you from this in future, use SetPermissions.sh as follows > > bin/SetPermissions.sh otrs wwwrun www wwwrun www
Robert, The line above generates errors for me. If I run ./SetPermissions.sh with no arguments, I get the syntax as: OTRS_HOME OTRS_USER WEBSERVER_USER OTRS_GROUP WEBSERVER_GROUP. The example leaves off the groups, btw. So, from /opt/otrs/bin, I ran: ./SetPermissions.sh /opt/otrs otrs wwwrun www wwwrun, and that completed with no errors. Now, hopefully the file will stay writeable! Thanks, Mark -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: [EMAIL PROTECTED] Web: http://www.RNoME.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
