When we use the Phone button to open a new ticket for a customer, they receive an email message with "thank you for your email, you have been assigned ticket no." or someting like that. How do I modify this message to reflect that it was a phone entry?
Regards,
Jorick Astrego
IBM Certified System Administrator - Lotus Notes and Domino
Quality On-Line�
Hengelosestraat 501
P.O. Box 1414
NL-7500 BK Enschede
the Netherlands
Phone +31 53 4809090
Fax +31 53 4342040
Internet http://www.qualityonline.nl
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