On Wednesday, March 10, 2004 11:24 AM
Jorick Astrego <[EMAIL PROTECTED]> wrote:
> When we use the Phone button to open a new ticket for a customer, they
> receive an email message with "thank you for your email, you have been
> assigned ticket no." or someting like that. How do I modify this
> message to reflect that it was a phone entry?
It doesn't matter for OTRS where a ticket is coming from, they are all
just new tickets to it. As most systems mostly use email connections to
provide tickets, the above form of an auto response was chosen.
You might want to change the auto answer to "Thank you for your
inquiry/request/question" or similar.
htht,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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