Robert,
Thanks for your reply. ;)
On Mon, 15 Mar 2004 04:17 pm, Robert Kehl wrote:
> On Saturday, March 13, 2004 4:31 PM
>
> Ivica Mustapic <[EMAIL PROTECTED]> wrote:
> > When updating customer information, password filed is always empty,
> > therefore update asks me to type a new password. But that resets
> > current users password.
>
> That's how it's meant to work.
In version 1.1.3, when editing existing users, password was displayed with
stars, so you could see that it was set. In current version (1.2.x), when
updating customer accounts, password filed is blank and following error
happens if you try to update the record:
Error: Need UserPassword!
Now, if I type something in the password field, update works just fine, but
that resets the password.
I think that otrs is not picking up password field from the database, but
field is set as mandatory in configuration file, so update fails. (I am only
guessing) ;)
I am using upgraded database from v1.13, don't know if that makes any
difference.
>
> > How do I update customer information without reseting customer's
> > passwords?
>
> Leave the field empty. You are only forced to supply a new password if
> you alter the username.
>
> > Also, in the PhonView Owner field is empty.
>
> Assign the correct rights in the specific groups, as otherwise you won't
> be able to have a ticket assigned to you.
> http://localhost/otrs/index.pl?Action=AdminUserGroup
>
Account that I am using has a full access to all the groups.
Is there anything else that I can look at? ;)
> hth,
>
> Robert Kehl
>
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