actually that was just the way it was wrapped in the terminal window which
I copy/pasted from.
here's the version copied from a maximized terminal window and pasted into
a maximized PINE window showing the actual line breaks as they are in
GenericAgent.pm:
# --
# [name of job] -> close all tickets in queue Junk
# --
'close spam' => {
# get all tickets with this properties
Queue => 'spam',
States => ['new', 'open'],
Locks => ['unlock'],
# new ticket properties (no option is required, use just the options
# which should be changed!)
New => {
# new queue
Queue => 'spam',
# possible states (closed successful|closed
unsuccessful|open|new|removed)
State => 'closed successful',
# new ticket owner (if needed)
Owner => '[EMAIL PROTECTED]',
# if you want to add a Note
Note => {
From => 'GenericAgent',
Subject => 'spam!',
Body => 'Closed by GenericAgent.pl because it is spam!',
},
},
},
On Thu, 25 Mar 2004, Robert Kehl wrote:
> On Thursday, March 25, 2004 6:27 PM
> Steven Shults <[EMAIL PROTECTED]> wrote:
> > here is the job copy/pasted from my Kernel/Config/GenericAgent.pm:
> > <snip>
> > # --
> > # [name of job] -> close all tickets in queue Junk
> > # --
> > 'close spam' => {
> > # get all tickets with this properties
> > Queue => 'spam',
> > States => ['new', 'open'],
> > Locks => ['unlock'],
> > # new ticket properties (no option is required, use just the
> > options # which should be changed!)
> > New => {
> > # new queue
> > Queue => 'spam',
> > # possible states (closed successful|closed
> > unsuccessful|open|new|remove
> > d)
>
> BEEP_BEEP: clean this up. ;) I guess that's it.
>
> hth,
>
> Robert Kehl
>
>
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