will PINE wrapped the possible states comment line anyway. i assure you
the only line break in the comment which lists possible states is after
'removed)
line 44 which the error messages refer to is the first line of the job,
this line:
'close spam' => {
On Thu, 25 Mar 2004, Steven Shults wrote:
> actually that was just the way it was wrapped in the terminal window which
> I copy/pasted from.
>
> here's the version copied from a maximized terminal window and pasted into
> a maximized PINE window showing the actual line breaks as they are in
> GenericAgent.pm:
>
> # --
> # [name of job] -> close all tickets in queue Junk
> # --
> 'close spam' => {
> # get all tickets with this properties
> Queue => 'spam',
> States => ['new', 'open'],
> Locks => ['unlock'],
> # new ticket properties (no option is required, use just the options
> # which should be changed!)
> New => {
> # new queue
> Queue => 'spam',
> # possible states (closed successful|closed
> unsuccessful|open|new|removed)
> State => 'closed successful',
> # new ticket owner (if needed)
> Owner => '[EMAIL PROTECTED]',
> # if you want to add a Note
> Note => {
> From => 'GenericAgent',
> Subject => 'spam!',
> Body => 'Closed by GenericAgent.pl because it is spam!',
> },
> },
> },
>
>
>
> On Thu, 25 Mar 2004, Robert Kehl wrote:
>
> > On Thursday, March 25, 2004 6:27 PM
> > Steven Shults <[EMAIL PROTECTED]> wrote:
> > > here is the job copy/pasted from my Kernel/Config/GenericAgent.pm:
> > > <snip>
> > > # --
> > > # [name of job] -> close all tickets in queue Junk
> > > # --
> > > 'close spam' => {
> > > # get all tickets with this properties
> > > Queue => 'spam',
> > > States => ['new', 'open'],
> > > Locks => ['unlock'],
> > > # new ticket properties (no option is required, use just the
> > > options # which should be changed!)
> > > New => {
> > > # new queue
> > > Queue => 'spam',
> > > # possible states (closed successful|closed
> > > unsuccessful|open|new|remove
> > > d)
> >
> > BEEP_BEEP: clean this up. ;) I guess that's it.
> >
> > hth,
> >
> > Robert Kehl
> >
> >
>
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