"This is merely not possible. Please give the Revision of the file
/opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl.
Find it in line 5."
Thanks so much for helping out. I appreciate it. I'm fairly new to
Linux, and learning on the fly. I wanted to make sure I got the right line
for you so here's copy of the file..
/opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl
<!-- start form -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td align="left" class="table0"">
<b>$Env{"Box0"}$Text{"Ticket Search"}$Env{"Box1"}</b>
</td>
</tr>
<tr>
<td align="center" valign="top" class="table1">
<p>
<form action="$Env{"CGIHandle"}" method="get">
<input type="hidden" name="Action" value="AgentUtilities">
<input type="hidden" name="Subaction" value="Search">
<br>
<table border="0" width="600" cellspacing="1" cellpadding="3">
<tr align="center">
<td colspan="2" class="table2">$Config{"TicketHook"}-$Text{"search (e. g.
10*5155 or 105658*)"}</td>
</tr>
<tr align="center">
<td colspan="2" ><input type="text" name="TicketNumber" size="30"
value="$Data{"TicketNumber"}"></td>
"AgentUtilSearch.dtl" [readonly] 100L, 3041C
"You have to have some additional modules loaded. GD, GD::Text,
GD::Graph. You have to be in the 'stats' group."
My account is in the 'stats' group. Are the extra modules Perl
Modules? Did I miss the section in setup for setting this up? Thanks again
for all of the help, I'm so close to having this great system fully
functional! :)
Matthew Wentworth
IT Administrator
City of Dover, NH
288 Cental Avenue
Dover, NH 03820-4169
e-mail: [EMAIL PROTECTED]
phone: 603-516-6099
Dover: First in New Hampshire, First with you!
http://www.ci.dover.nh.us
This electronic message and any attachments may contain information that is
confidential and/or legally privileged in accordance with NH RSA 91-A and
other applicable laws or regulations. It is intended only for the use of the
person and/or entity identified as recipient(s) in the message. If you are
not an intended recipient of this message, please notify the sender
immediately and delete the material. Do not print, deliver, distribute or
copy this message, and do not disclose its contents or take any action in
reliance on the information it contains unless authorized to do so. Thank
you.
------------------------------
Message: 3
Date: Thu, 25 Mar 2004 11:15:24 -0500
From: "Wentworth, Matt" <[EMAIL PROTECTED]>
Subject: [otrs] Graphs and Reports
To: "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>
Message-ID:
<[EMAIL PROTECTED]>
Content-Type: text/plain; charset="us-ascii"
I am looking for some help with being able to save my searches
into different formats, and having the graphs write to the webpage. I'm
running Redhat 8 with all the most recent packages. Installed the .rpm
package for Redhat8 from the orts.org site. I have upgraded to OTRS 1.2.2.
Under "Utilites" in my search page I don't have the section for "Result
Form", also in the "Stats" page I have a section labeled Graph but no graphs
below. I haven't been able to find anything in the users guide that refers
to these. Please help. Thank you.
Matthew Wentworth
IT Administrator
City of Dover, NH
288 Cental Avenue
Dover, NH 03820-4169
e-mail: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]
phone: 603-516-6099
Dover: First in New Hampshire, First with you!
<http://www.ci.dover.nh.us> http://www.ci.dover.nh.us
This electronic message and any attachments may contain information that is
confidential and/or legally privileged in accordance with NH RSA 91-A and
other applicable laws or regulations. It is intended only for the use of the
person and/or entity identified as recipient(s) in the message. If you are
not an intended recipient of this message, please notify the sender
immediately and delete the material. Do not print, deliver, distribute or
copy this message, and do not disclose its contents or take any action in
reliance on the information it contains unless authorized to do so. Thank
you.
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------------------------------
Message: 4
Date: Thu, 25 Mar 2004 17:57:57 +0100
From: "Robert Kehl" <[EMAIL PROTECTED]>
Subject: Re: [otrs] Graphs and Reports
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset="iso-8859-1"
On Thursday, March 25, 2004 5:15 PM
Wentworth, Matt <[EMAIL PROTECTED]> wrote:
>> I am looking for some help with being able to save my
>> searches into different formats, and having the graphs write to the
>> webpage. I'm running Redhat 8 with all the most recent packages.
>> Installed the .rpm package for Redhat8 from the orts.org site. I
>> have upgraded to OTRS 1.2.2. Under "Utilites" in my search page I
>> don't have the section for "Result Form",
This is merely not possible. Please give the Revision of the file
/opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl.
Find it in line 5.
>> also in the "Stats" page I
>> have a section labeled Graph but no graphs below.
You have to have some additional modules loaded. GD, GD::Text,
GD::Graph. You have to be in the 'stats' group.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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