>>please do not full-quote your htmlized messages - it's quite hard to
>>read and especially to find your answer in between all the quotings.
Terribly sorry for the confusing posts. I'll try to keep them
neater. Let me know if this looks better.
>>Are you really forced to compile the software? I believe GD & Co. to be
>>standards, so there must be some RPM available out there. Did you try
>>http://rpm.pbone.net/?
I had missed your previous post to me in message 52. Sorry to make
you repeat yourself. Great information. I'm trying to download and install
the rpms now. Thanks for the site reference.
>>It isn't, as you left out the comments ;) The line we're searching for is
>>under the top 10 lines, most probably exactly line 5.
I think I got the proper info from AgentUtilSearch.dtl this time.
fgrep "\$Id:" /opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl
# $Id: AgentUtilSearch.dtl,v 1.2 2003/03/22 07:03:44 martin Exp $
>>May I ask where you're coming from? Windows? Mac? None?
My background so far has been entirely Windows. Started playing with
Linux a few months back. I started with Debian, and have since moved on to
RedHat. I have tried Request-Tracker, DCL(Double Chocolate Latte), and now
OTRS. OTRS has been the best by far. :) The goal of learning Linux is to be
able to manage the city's mail server without an outside vendor, and OTRS is
to be used as a ticket system.
>>Have you tried searching the archives of the user discussion list?
Jake, thank you for the link. Really helpful in finding older info.
Matthew Wentworth
IT Administrator
City of Dover, NH
288 Cental Avenue
Dover, NH 03820-4169
e-mail: [EMAIL PROTECTED]
phone: 603-516-6099
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