Excellent answers Robert. All answered except one: Having phone numbers for admins. Often customers would like to call the admin/tech who's assigned to their ticket. And we want them to. ;-) (Well, kind of...)
So I figured there should be a way to put a phone number in for each admin/tech in the system. Then, using the signature page, I could change the signature to look something like this: ================================== Your OTRS-Team <OTRS_FIRST_NAME> <OTRS_LAST_NAME> Phone: <OTRS_PHONE> -- Super Support Company Inc ================================== Let me know what you think. ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com ********************************* >> * Can you add a phone number field for the techs? And then, is there >> a way to use a variable to put this phone number in each Tech's >> signature? > >I don't understand this. The idea of FreeText fields doesn't fit? > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
