On Monday, March 29, 2004 4:57 PM
Covert, Jake <[EMAIL PROTECTED]> wrote:
> Having phone numbers for admins. Often customers would like to call
> the admin/tech who's assigned to their ticket. And we want them to.
> <OTRS_FIRST_NAME> <OTRS_LAST_NAME>
> Phone: <OTRS_PHONE>
Good idea, indeed. Shouldn't be too hard to implement, but would require
changes to quite a number of files, I suppose - so do not expect an
implementation tomorrow.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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