Three questions: 1) Did you make any changes in your config.pm from 1.1 to 1.2.2? 2) Do you have any special custom stuff in your config.pm? 3) Did you run the db_update sql?
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rob Poudrette Sent: Monday, March 29, 2004 12:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Upgrate to 1.2.2 Admin Account Problem Covert, Jake wrote: >What does the OTRS log file say? > > > I could not find a log file for OTRS, but here is something from my messages file: Mar 29 11:12:46 venera OTRS-CGI-10[891]: [Error][Kernel::System::Group::GroupMemberList][Line:409]: Unknown column 'gu.permission_key' in 'field list', SQL: 'SELECT g.id, g.name, gu.permission_key, gu.permission_value, gu.user_id FROM groups g, group_user gu WHERE g.valid_id in ( 1 ) AND g.id = gu.group_id AND gu.permission_value = 1 AND gu.permission_key IN ('rw', 'rw') AND gu.user_id = 2' Mar 29 12:10:03 venera OTRS-PM3-10[2410]: [Error][Kernel::System::POP3Account::POP3AccountGet][Line:112]: Unknown column 'comments' in 'field list', SQL: 'SELECT login, pw, host, queue_id, trusted, comments, valid_id FROM pop3_account WHERE id = 1' Mar 29 12:10:03 venera OTRS-PM3-10[2410]: [Error][main::FetchMail][Line:130]: Can't connect to >Jake Covert > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rob >Poudrette >Sent: Monday, March 29, 2004 11:57 AM >To: [EMAIL PROTECTED] >Subject: [otrs] Upgrate to 1.2.2 Admin Account Problem > > > >Hello, > >After running 1.1 for almost a year, I decided to upgrade to 1.2.2. >After doing this I noticed that I did not see any of my tickets >anymore. When I log in using the root account, I also noticed that the >advanced functionality has disappeared. I'm running RH 8.0 and MySQL. >Any help would be greatly appreciated. > > >Rob > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting f�r Ihr OTRS System? >=> http://www.otrs.de/ >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting f�r Ihr OTRS System? >=> http://www.otrs.de/ > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
