I updated CustomerMessageNew.dtl to 1.10, commented out one of the options,
updated CustomerMessage.pm to 1.27. Still no luck. Config.pm still has
hard-coded options:
---------
$Self->{"TicketFreeKey1"} = {
'Focus Area' => 'Focus Area',
};
$Self->{"TicketFreeText1"} = {
'' => '-',
'CAE' => 'CAE',
'CAD' => 'CAD',
};
---------
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Robert Kehl
Sent: Thursday, April 01, 2004 12:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Letting customers choose a FreeText option when they
createa ti cket
On Monday, March 29, 2004 4:44 PM
Covert, Jake <[EMAIL PROTECTED]> wrote:
> Didn't quite fix it. Here is the portion of my
Have a look in
Kernel/Output/HTML/Standard/CustomerMessageNew.dtl. You'll find some
commented lines there, that, when uncommented, perform exactly what you
want.
Please note:
The above is true for file revision v1.10, it may well be you'd have to
upgrade to that version. Update Kernel/Modules/CustomerMessage.pm to
revision 1.27 (not 1.28).
Let me know if it works,
Robert Kehl
--
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