On Wednesday, April 21, 2004 9:09 AM
Yann RICHARD <[EMAIL PROTECTED]> wrote:
> On Thu, 1 Apr 2004 19:27:36 +0200
> "Robert Kehl" <[EMAIL PROTECTED]> wrote:
>
>> Have a look in
>> Kernel/Output/HTML/Standard/CustomerMessageNew.dtl. You'll find some
>> commented lines there, that, when uncommented, perform exactly what
>> you want.
>>
>> Please note:
>> The above is true for file revision v1.10, it may well be you'd have
>> to upgrade to that version. Update Kernel/Modules/CustomerMessage.pm
>> to revision 1.27 (not 1.28).
>
> I have try this and this works but this cause an error when a
> customer click, the error "Need TicketID!" is displayed with no trace
> or comments.
>
> I use O.T.R.S 1.2.2 (1.2.3 before the end of the week ;) )
> I use the v1.27 of /Kernel/Modules/CustomerMessage.pm
>
> I have no trouble with the v1.26 of this file (but the 1.26 don't
> display freetext :)
>
> any suggestion ?
Wait for the next release...
Robert Kehl
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