On Thu, 2004-05-13 at 08:29, Martin Edenhofer wrote: > On Wed, May 12, 2004 at 05:17:54PM -0600, Tyler Hepworth wrote: > > If I use X-OTRS to ignore a message is it also possible to send a notice > > back to the sender informing them of the rejection? > > No. In this case you need to write a new PostMaster filter module > to do this.
Or you can do it a different way if you are able use procmail. I have a procmail filter to reject new messages that have multiple recipients in the To: field or have been CC'd to others (who obviously wouldn't have the ticket number if they were to reply). I use formail to generate the auto-reply, concatenate its output with a canned message, and then feed the lot to sendmail. Jim _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
