The relevant part is:
:0 :: * ^To:[EMAIL PROTECTED]@.*|^(CC|Cc):[EMAIL PROTECTED] * !^Subject:.*\[Tkt: 1[0-9].*\] | (formail -t -r -k -p "> " -I "Reply-To: <reply address>"; cat /path/to/rejection/message) | sendmail -t
You will obviously have to customise the subject match to correspond to your ticket number format. Replace <reply address> with the address you want replies to go to should customers reply to the rejection message - unless you want them arriving back in the ticket system, in which case remove the -I option.
great ! thanks ! I test it asap, it's very kind of you to share your knowledge here.
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