I have a few users that like to shout at the world and do so by sending a
'CC' to multiple people including my helpdesk address (even thought the
message is not for the helpdesk). I would like to setup an X-OTRS filter
that ignores mail if it comes to the helpdesk via 'CC'.
I have tried:
[...]
Match => {
CC => '[EMAIL PROTECTED]', #place my actual helpdesk address here
},
Set => {
'X-OTRS-Ignore' => 'yes',
}
[...]
But the email still comes through. Have I not set this up properly? Or is
it not possible to do this?
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