Hello, Is it possible to include a notification option in the next release of OTRS, in order to have OTRS "operators" notified whenever the state of tickets changes?
It is very interesting for our "Customer Care Manager" to be aware of the life of tickets... If anybody has a hack for this! L. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
