On Tuesday, May 11, 2004 2:08 PM
Lionel MARIE <[EMAIL PROTECTED]> wrote:
> Is it possible to include a notification option in the next release of
> OTRS, in order to have OTRS "operators" notified whenever the state of
> tickets changes?
> It is very interesting for our "Customer Care Manager" to be aware of
> the life of tickets...
Interesting idea, we'll see.
> If anybody has a hack for this!
Contact ((otrs.de)) at [EMAIL PROTECTED] if want to see this implemented
soon.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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