On Tuesday, May 11, 2004 6:19 PM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> I created a custom job in genericagent.pm that is supposed to send a
> page to my pager is a ticket has a priority of 5 and is escalated.
> The page portion works just fine, but the page is sent for all
> tickets that are escalated (regardless of priority).
You can only combine a 'Queue => Id' setting with 'Escalation => 1'
hth,
Robert Kehl
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