On Monday, May 10, 2004 6:41 PM
Andrew Ferris <[EMAIL PROTECTED]> wrote:
> Thank you for the reply Robert.
Sorry for the delay, though.
> It turned out that I made the n00bish
> mistake of not installing Convert::ASN1 and as soon as I did that we
> could see that LDAP info.
Glad to hear that.
> Now that we see it, we still only see about half of our users (around
> 100 or so) in the CustomerUser section of the Admin area. The OTRS log
> has sizelimit exceeded errors. Is there a setting in one of the LDAP
> pm files to allow more information to be displayed, in terms of the
> number of users?
So, you've got about 200 users in your CustomerUser LDAP? This shouldn't
pose a problem at all. Try this setting:
$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ...more options here!...
sizelimit => 0, # disabling it
},
# ...more options here!...
};
Remember, it may well and in most cases be the LDAP server limits the
returned answers. Check this.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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