On Wednesday, May 05, 2004 12:43 PM
Duarte Cordeiro <[EMAIL PROTECTED]> wrote:
> Sometimes we want to get more information from our users. We hit
> reply, and they receive a email with:
> Assunto: [TN#: 10535] Re: .......
>
> This is fine, but later, the user replies to this ticket, and a new
> one is created:
> Assunto:RE: [TN#: 10535] Re: ...
> The message subject is identical, only with a Re: before.
> but a new ticket is created (in this example, #10546)
>
> What am I doing wrong ?
Use something longer than "TN#", say: "Ticket#:"
hth,
Robert Kehl
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