Hi, Sometimes we want to get more information from our users. We hit reply, and they receive a email with: Assunto: [TN#: 10535] Re: .......
This is fine, but later, the user replies to this ticket, and a new one is created: Assunto:RE: [TN#: 10535] Re: ... The message subject is identical, only with a Re: before. but a new ticket is created (in this example, #10546) What am I doing wrong ? Thanks in advance, Duarte Cordeiro -- Duarte Cordeiro Coordenador Servi�o Helpdesk C�mara Municipal de Lisboa Helpdesk: Tel: 800202080 - Fax: 21 7989699 - Email: [EMAIL PROTECTED] Servi�o Helpdesk: [EMAIL PROTECTED] (Contacto directo: 918714762 - [EMAIL PROTECTED]) // Consultor S�nior - BusinessTek Lda _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
