grep -i Generator Kernel/Config.pm
# (Notifications, TicketViewAccelerator, TicketNumberGenerator,
$Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::AutoIncrement';
you have some options available in Kernel/System/Ticket/Number/
You can also look to the online documentation. Somewhere there, is a example
on how to change it, or do one by yourself.
--
Duarte Cordeiro
Coordenador Servi�o Helpdesk
C�mara Municipal de Lisboa
Helpdesk: Tel: 800202080 - Fax: 21 7989699 - Email: [EMAIL PROTECTED]
Servi�o Helpdesk: [EMAIL PROTECTED]
(Contacto directo: 918714762 - [EMAIL PROTECTED])
// Consultor S�nior - BusinessTek Lda
----- Original Message -----
From: "Matt Mower" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Sent: Friday, May 07, 2004 3:10 PM
Subject: [otrs] Ticked ID's
> My tickets are being created with ID's like:
>
> 2004050610000025
>
> which I don't like. Is this a configuration option I set before I knew
> better and now cannot find?
>
> How can I change the ID's being generated?
>
> Thanks,
>
> Matt
>
> --
> Evectors Software
> Email:[EMAIL PROTECTED] Web:http://www.evectors.com
> Tel:+44-(0)7977-076-709 Blog:http://matt.blogs.it/
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting f�r Ihr OTRS System?
> => http://www.otrs.de/
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=> http://www.otrs.de/
