On Saturday, May 08, 2004 11:16 PM
Eberhard Moenkeberg <[EMAIL PROTECTED]> wrote:
> On Sat, 8 May 2004, Eberhard Moenkeberg wrote:
> I see that there is a directory /opt/otrs/var/log with ownership
> root:root. This inhibits procmail to log:
> May  8 23:02:36 lxi001 procmail[14230]: Error while writing to
> "/opt/otrs/var/log/procmail-2004-05.log"
> I think it would be better to design it as /var/log/otrs/
> with ownership otrs:www.

Sorry, we want to stay inside the given /opt/otrs tree. /var is no
option, as long you don't use syslog's facilities local{0-7} or similar.

> After changing the ownership of /opt/otrs/var/log/, I see procmail
> complaining there about not being able to write a lock file...
> Did I miss a general step of setting ownerships/permissions?

Revert .procmailrc to it's initial state and execute
bin/SetPermissions.sh to set the proper permissions.

Regards,

Robert Kehl

--
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         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

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