On Wednesday, April 21, 2004 3:44 PM
Stig Graasb�l Rasmussen <[EMAIL PROTECTED]> wrote:
>> I get the Error: No Permission! - message while clicking on an old
>> ticket from the customer login "Ticket-Overview" screen.
>> The ticket exists fine and can be accessed with no problems from the
>> Agent screens.
>Does the Customer have access to the queue the ticket is in?
>Robert Kehl
Yes I am pretty sure about that, the queue is my default queue used by all my customer users and they have no problems viewing their tickets and the user in question is a customer user with exactly the same properties/permissions as the others.
Stig Graasb�l Rasmussen <[EMAIL PROTECTED]> wrote:
>> I get the Error: No Permission! - message while clicking on an old
>> ticket from the customer login "Ticket-Overview" screen.
>> The ticket exists fine and can be accessed with no problems from the
>> Agent screens.
>Does the Customer have access to the queue the ticket is in?
>Robert Kehl
Yes I am pretty sure about that, the queue is my default queue used by all my customer users and they have no problems viewing their tickets and the user in question is a customer user with exactly the same properties/permissions as the others.
Only difference I
can think of is that the troubled tickets where created by an agent user - using
'Compose Email' with the customer user in question selected in the 'To'-field.
Tickets created by the custermer user the normal way do not have the 'No
Permission' problem.
By the way is there
a way (e.g. a database query) I can use to check which users have acces to which
queues?
Thanks
Stig
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