On Friday, May 28, 2004 12:41 PM
Stig Graasb�l Rasmussen <[EMAIL PROTECTED]> wrote:
> Only difference I can think of is that the troubled tickets where
> created by an agent user - using 'Compose Email' with the customer
> user in question selected in the 'To'-field. Tickets created by the
> custermer user the normal way do not have the 'No Permission' problem.
I guess the tickets bear a wrong CustomerID. Check that. Work on the
'Map' in $Self->{CustomerUser}.
> By the way is there a way (e.g. a database query) I can use to check
> which users have acces to which queues?
Yes, via a combination of
http://localhost/otrs/index.pl?Action=AdminCustomerUserGroup
and
http://localhost/otrs/index.pl?Action=AdminQueue
as well as
http://localhost/otrs/index.pl?Action=AdminGroup
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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