On Wednesday, May 26, 2004 11:18 AM
Matthias Eichler <[EMAIL PROTECTED]> wrote:
> I want to get the Ticket ID of one specific ticket
> with specific criterias out of OTRS.
> So the 3rd party software can create an eMail with
> the correct Ticket ID in the subject (and/or Mail
> Header).
>
> Is this possible without an native database connection?
Yes, write a module for this or pay us to do so. Or just wait, it will
appear over the time.
> Is there any OTRS module which does this work?
No, sorry.
> Can I or should I manipulate the GA for this?
Well, erm, yes, you could. I believe it were easier to write a
PostMasterPreFilter module instead.
Robert Kehl
--
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