On Friday, May 28, 2004 7:07 AM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> Is it possible for a single customer to have multiple customer IDs?
> I have a group of people that need to see all the tickets from queue
> A, (I know I can do this by giving all of those tickets the same
> customer id), but i need each individual from that group to still be
> able to see their individual tickets in queue B. If I make it so
> that the people can view each other's tickets in queue A they can no
> longer see individual tickets in queue B and vice versa. Is there a
> way I can have my cake and eat it too?
I set the CustomerID to the LDAP attribute 'o'. Even though LDAP allows
having multiple 'o' entries, OTRS does only recognize the first one
retrieved. So this would reuqire coding - as always, [EMAIL PROTECTED] is a
good address to contact herefore.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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