From: "Robert Kehl" <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> Subject: Re: [otrs] pdf attachments don't display? Date: Wed, 2 Jun 2004 23:10:25 +0200
On Wednesday, June 02, 2004 7:55 PM unbekennt X <[EMAIL PROTECTED]> wrote: > In a customer email reply to a ticket there was a pdf attachment. > If this is selected, a new browser pane is opened but nothing is > displayed. > If the file is saved from OTRS to a local folder it can then be > viewed OK by going to the folder and double-clicking.
Are multiple files displayed to let you choose from? What are the names of the links you click on, and the corresponding contents of the links?
Yes.
file-1 which contains the text "<<follow.pdf>> Your files are attached and ready to send with this message."
follow.pdf
If I click on "follow.pdf" a new window opens but is empty
> This means that OTRS is correctly receiving and holding the pdf, but > cannot display it.
Just to be clear - you're not trying to open any file directly from the hard drive, but instead you're always trying to open the questioned PDF from within the web application?!?
If I try to open (view) the pdf file by clicking on it in OTRS I get a new browser window that is blank.
If I rightclick on the file in OTRS and "save target" and save it to a folder on the harddrive then I can open the pdf correctly using adobe reader from outside OTRS.
In a seperate test I was given file-1, file-2, and follow.pdf.
The first two contained emails from customer, and the third was again the pdf file that would result in a blank browser window. This file also could be saved to a folder from OTRS and then viewed externally from OTRS.
I hope this was clearer.
I am using OTRS V1.2.3
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