On Thursday, June 03, 2004 11:37 AM
Stig Graasb�l Rasmussen <[EMAIL PROTECTED]> wrote:
>>> I guess the tickets bear a wrong CustomerID. Check that. Work on
>>> the 'Map' in $Self->{CustomerUser}.
>>
>> Sounds reasonable anough but the CustomerID (for the customer user
>> and the tickets in question) seems to be alright (I see the tickets
>> in the Ticket Overview screen allright). But maybe the link between
>> ticket and article is the problem? unfortunately I am not quite able
>> to verify how permissions verifies to articles.
The permissions are always granted on queues and theier actions, not on
tickets themselves. Recheck the permissions of the questioned
CustomerUser.
hth,
Robert Kehl
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