On Tuesday, June 01, 2004 10:31 PM
Scott Moore <[EMAIL PROTECTED]> wrote:
> As per a previous e-mail ("Locked Ticket View") you suggested I edit
> the DTL info for the AgentMailboxTicket.dtl file to get the Agent
> Mailbox default view to look like the default QueueView.
> So far, things look good except for one problem--
> The strings, $Data{"TicketAnswer"} and $Data{"MoveQueuesStrg"} are
> returned empty. For some reason that data isn't being pulled in the
> Agent Mailbox area like it is in the QueueView.
This is because the souce code for the mailbox is lacking the
appropriate parts to build these. Compare TicketView.pm and
AgentMailbox.pm, you'll get it.
hth,
Robert Kehl
--
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