Hi N,
On Tue, Aug 24, 2004 at 10:31:52AM +0300, N.R. wrote:
> We have here an active support team all using OTRS, and people are
> writing to support every day tens of messages - a lot of them don't
> answer more than once, and there is no way we can tell to leave the
> ticket open or to set next ticket state as closed when answering.
>
> so is there any way to make the tickets auto-close themselves after a
> certain period of time ? because now each OTRS agent has a few hundred
> locked tickets because the customers never continued conversation and
> we didn't know that they won't.
Just set the ticket to pending_auto_close. And OTRS will close
the ticket wenn the time has reached.
PS: Of course OTRS cron jobs need to be active.
> N.
Martin Edenhofer
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((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
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