> IMO, you don't need the extra mail-archive, because OTRS is
> the mail-archive (full searchable).
Well...but this depends on company-wide decissions which
depend on ISO-QM etc.pp....so...no questions about this...
Matthias
--
Matthias Eichler
Leiter IT Services
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kernzeit AG
Rudolf-Diesel-Strasse 15 t: +49 89 / 55 26 25-31
85521 Ottobrunn f: +49 89 / 55 26 25-99
Germany http://www.kernzeit.com
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it l�sungen & digitale medien
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