Hi Matthias,
On Wed, Aug 25, 2004 at 02:01:23PM +0200, Matthias Eichler wrote:
> I want to use the Customer-Feature of OTRS, so our Agents
> can search through the Customer-Data and do not have to
> enter everything manually.
>
> Now I have come to an conceptional problem:
> - The "From"-Field should be the customer person who is
> reporting in, because all the communication is done via
> this field.
> - We have a customer-email address for each customer with
> [EMAIL PROTECTED] which is used for internal
> mail-archive-processing and should be used here, too!
IMO, you don't need the extra mail-archive, because OTRS is
the mail-archive (full searchable).
> Matthias
> .FIN
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
