At 9/8/04 3:00 AM, Robert Kehl wrote:
>> I`ve set up:
>> $Self->{TicketHook} = '#';
>> $Self->{TicketDivider} = '_'; or $Self->{TicketDivider} = ' ';
>>
>> $Self->{TicketNumberGenerator} =
>> 'Kernel::System::Ticket::Number::AutoIncrement';
>> $Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} =
>> 6;
>> and I always get ticket [#: number] not [#_number] or [#number]
>> why?
>
>This option is incorporated in OTRS, but actually never used throughout
>the code. The dev team knows about this, Martin, don't you? It's not
>hard to fix, but has to happen in several files, is quite time consuming
>and a feature seldom asked for.
For what it's worth, I submitted a patch in Bugzilla that makes
TicketDivider work everywhere and cleans up lots of other things related
to e-mail "Subject" handling:
http://bugs.otrs.org/show_bug.cgi?id=523
It completely replaces the bits of the code that currently do subject
writing/rewriting, and even adds nifty features like the ability to put
the ticket number at the end of the subject instead of the beginning in
replies.
Unfortunately, the patch touches many places in the code and is quite
large (though each change is fairly simple); I wouldn't blame Martin for
being a little skeptical. But as I said in the description, I'm willing
to work to make it more palatable if necessary to get it included at some
point.
--
Robert L Mathews, Tiger Technologies http://www.tigertech.net/
"Ignorance more frequently begets confidence than does knowledge."
-- Darwin
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