Thanks for the reply. I need it to be that way because I will use OTRS just
for 'internal customers'..
> On Thu, 07 Oct 2004 10:09:58 +0300, Erol YILDIZ <[EMAIL PROTECTED]>
wrote:
> >
> > Hi,
> >
> > I am trying to create a user which has all the permissions except
changing
> > the owner of the tickets in that queue but even I give all the
privileges
> > except 'rw' this user can't see that queue and the tickets in it. If I
> > give rw it can see the queue and the tickets but the user can also
change
> > the owner of the tickets ofcourse.
> >
>
> Add the following to your Config.pm
>
> # QueueViewAllPossibleTickets
> # (show all ro and rw queues - not just rw queues)
> $Self->{QueueViewAllPossibleTickets} = 1;
>
> One thing to be aware of though. Take away owner will make it so that
> they can't change owner, but it will also make it so the agent can't
> be an owner either. They won't be able to claim and work on tickets!
>
> I had this same problem and learned the hard way. We have just made
> it an institutional procedure that only a supervisor can change
> owners. If an agent changes without express permission to do so,
> there can be disciplinary action.
>
> Hth,
>
> Tyler
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