Re: [otrs] Authentication of customers with radius?

Martin Edenhofer Tue, 26 Oct 2004 05:00:32 -0700

Hi Andreas,

Kernel::System::Auth::Radius is using the cpan module "Authen::Radius".

So check if "Authen::Radius" is installed on your system:

shell> cd $OTRS_HOME
shell> perl -cw Kernel/System/CustomerAuth/Radius.pm
Kernel/System/CustomerAuth/Radius.pm syntax OK
shell>

This looks fine (-cw means syntax check). If you get an error (Can't locate Authen/Radius.pm), then you need to install it via cpan and do the syntax check again.

(see "man CPAN" for using cpan).

 -Martin

Andreas wrote:

Thanks a lot for your quick response. Strangely enough I can't find any
errors related to that in the logs. The search continues... :)

Regards,
Andreas

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Franz Ferdinand Esberger
Sent: den 22 oktober 2004 11:16
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Authentication of customers with radius?

Hi,

had an similiar Problem while integrating CustomerAuth via LDAP, take a
Look at the Log's, helped me a lot ! (tail -f /var/log/messages and
grep the "[OTRS]" messages out)

Regards
Franz

Am 22.10.2004 um 09:35 schrieb Andreas:

Hi,

I'm trying to authenticate our customers by using an existing radius
server
in our network. i have no clue what i�m doing wrong.

I'm using: $Self->{'AuthModule'} = 'Kernel::System::Auth::Radius';
          $Self->{'AuthModule::Radius::Host'} =
'myradius.company.com';
          $Self->{'AuthModule::Radius::Password'} = 'somepass';

It seems like there's never any contact between otrs and the
radiusserver.
At the customer login page I get the following error:

"Can't locate object method "new" via package
"Kernel::System::Auth::Radius"
at /opt/otrs//Kernel/System/CustomerAuth.pm line 82."

Anyone have any experience from this? Any help would be great! :)

Regards,
Andreas


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Re: [otrs] Authentication of customers with radius?

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