Do the two instances bear different SystemIDs?
hth,
Robert Kehl
Tripal Jadeja schrieb:
Information: OS: debian linux
Webserver: Apache
Otrs Version: 1.3.1
I have apache configured for several name based virtual web servers. I have installed first instance of otrs with following config. INSTANCE ONE:
Otrs base dir: /opt/otrs
Otrs database: otrs
Otrs SystemID: 10
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
Otrs Webcofnig:
<VirtualHost IPaddr>
ServerAdmin [EMAIL PROTECTED]
DocumentRoot /opt/otrs/var/httpd/htdocs/
ServerName webserver.domain.com
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
<IfModule mod_perl.c>
<Location /otrs>
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
</Location>
</IfModule>
</VirtualHost>
Configuration for Second instance of otrs on same server. INSTANCE TWO:
Otrs base dir: /opt/otrs1 Otrs database: otrs1 Otrs SystemID: 20 $Self->{LogModule} = 'Kernel::System::Log::SysLog'; Otrs Webcofnig: <VirtualHost IPaddr> ServerAdmin [EMAIL PROTECTED] DocumentRoot /opt/otrs1/var/httpd/htdocs/ ServerName webserver1.domain.com Alias /otrs-web/ "/opt/otrs1/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs1/bin/cgi-bin/" <IfModule mod_perl.c> <Location /otrs> SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On </Location> </IfModule> </VirtualHost>
Now the problem.
1) The following is snip for syslog view of otrs INSTACE TWO.
Wed Oct 15 16:24:43 2004 notice OTRS-CGI-20 User: one doesn't exist or is
invalid!!! (REMOTE_ADDR: 10.0.0.121) Wed Oct 15 16:24:35 2004 notice OTRS-CGI-20 User: one doesn't exist or is
invalid!!! (REMOTE_ADDR: 10.0.0.121) Wed Oct 15 16:24:23 2004 notice OTRS-CGI-20 SessionID:
'1097041a8720ba67004a2115157269fdae' is invalid!!! Wed Oct 15 16:20:59 2004 notice OTRS-CGI-20 User: two authentication ok
(REMOTE_ADDR: 10.0.0.101). Wed Oct 15 16:18:38 2004 notice OTRS-CGI-20 User: three doesn't exist or is
invalid!!! (REMOTE_ADDR: 10.0.0.131) Wed Oct 15 16:18:27 2004 notice OTRS-CGI-20 User: three doesn't
Problem here is user one and two have NEVER tried to login to otrs instance two. I have checked the web server log I do not find any access entry from ip address 10.0.0.121 or 10.0.0.131 to web server of otrs instance two. I do not understand hows this happening.
2) users on otrs instance two are getting logged out suddenly with error session is invalid. I have changed the config for sessions on instance two.
$Self->{SessionModule} = 'Kernel::System::AuthSession::DB'; $Self->{SessionName} = 'Session'; $Self->{SessionCheckRemoteIP} = 1; $Self->{SessionDeleteIfNotRemoteID} = 1; $Self->{SessionMaxTime} = 8*60*60; $Self->{SessionMaxIdleTime} = 4*60*60; $Self->{SessionDeleteIfTimeToOld} = 1; $Self->{SessionUseCookie} = 1; $Self->{SessionUseCookieAfterBrowserClose} = 0;
But does not help. Users are still getting kicked out with error message invalid session.
There are NO problems on otrs instance ONE.
Mit freundlichen Gr��en, Tripalsinh Jadeja Systems Administrator Icompo.net GmbH Phone: +49-331-20136185 Fax : +49-331-20136485
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