That moves it to an other queue. As I can see, the "deleted" state (can be set via bulaction) is an other thing.
Ime, this state does nothing at current, even if it exists, sorry. You will have to use a GenericAgent job to delete the tickets. That's why they're moved to another queue - on which the agents should not have 'rw' access, btw.
Another problem with the bulkaction that it locks all selected tickets before the action, and I will have several delated state locked tickets after the action, so I have to unlock one by one... :( How can I unlock tickets in bulkaction?
Search the archives of the lat days, please.
hth,
Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
